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Frequently Asked Questions

1. Can I send you a file through the Internet?
Of course. You can FTP your documents and images and project requirements for assessment. Request an FTP account here.

You may also Contact Us for more details regarding your project requirements. One of our digital printing experts will answer your questions. Call
toll free at 1-888-779-8797.

2. I am unable to access the FTP Site.
You must copy and paste the link in your web browser or retype it. The link will not open in an email format.

If you are running any firewalls please turn them off. Make sure your browser is FTP enabled. At your browser please click tools > internet options. Then proceed to the advanced tab. Scroll down to Enable folder view for ftp sites and then scroll further and make sure use passive ftp is unchecked then apply and ok. Close the browser and  reopen it. Then paste or type ftp address provided in you browser. Please email Tech Support if issues persist at

3. How fast can I get a quote?
Generally, requested quotes are sent within 24 hours. Some quotes can take as fast as 1 hour although some may take longer depending on the project's requirements. Click here to request a quote!

4. Do you have your own software?
Yes, We have developed our own software to help streamline the whole data entry and printing process. Click here to learn more!

5. How long does it take to receive our pictures?
A properly submitted order typically ships within 1 week.

6. What's the cost of remakes or reorders?
Reorder and remakes are priced at a higher pricing structure and have a longer delivery time from original orders. If exact matching color is not important, you can use the AllStar Software as an original order. Please keep in mind, all orders over $100.00 ship free.

7. What are your digital file specs?
Please follow this link for more information about our digital file specs.
Digital File Specifications

8. How do I turn off Windows XP firewall?

To turn off the Windows XP firewall, do the following:

  1. Click on the Start button, choose All Programs, then choose Connect To and then Show all connections.
  2. Right-click on the icon for your Internet connection and choose Properties from the pop-up window.
  3. In the window that appears, click on the Advanced tab and uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet.
  4. Click the OK button. You have now turned off the firewall.


AllStar Color Photo Labs
520 US-31W Bypass
Bowling Green, KY 42101


 AllStar Color Photo Labs      
Sports Photography and Photo Lab services at its best!